Yes. If you’re currently located in a state where Caraway is available (CA, CO, CT, DC, IL, MA, MI, NJ, NY, NC, OH, PA, TX, VA, WA), you can sign up and access care through Caraway.
You don’t need to be in school to be a Caraway member. Our focus is people ages 18+, both in and out of school.
Not yet! Caraway is a mobile app that can be downloaded from the Apple App Store or Google Play Store.
Telehealth is proven to be safe and effective and can even lead to better health outcomes by increasing timely access to care and helping patients avoid long wait times in crowded clinical spaces. Telehealth can be used by qualified healthcare providers to assess and manage many common complaints, including a majority of health concerns for those 18+.
Our medical team is experienced with in-person and virtual care and follows evidence-based clinical guidelines. When in-person care is necessary or more appropriate, we will not hesitate to make referrals. If a referral is made, our health advisors will work with you to identify the most convenient and appropriate options for in-person care and help you make an appointment. The Care Team will follow up afterward to ensure you’ve gotten the support you need.
Registering for Caraway is quick and easy. You can register on our website, or after you download the Caraway app on the Apple App Store or Google Play Store. Sign-up takes 3 minutes or less!
Caraway is currently available for people ages 18+ in California, Colorado, Connecticut, DC, Illinois, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Virginia and Washington.
We embrace and provide care for people of all gender identities and expressions. We also specialize in the health of women and people assigned female at birth because they have been underserved by traditional healthcare. Focusing on an overlooked population helps us provide better care for everyone by avoiding the pitfalls, blind spots, and assumptions of traditional care models.
We are creating a new, accessible, innovative form of healthcare and do not tolerate racism, sexism, queer and transphobia, hateful language, or intolerance of any kind.
We believe the mind and body are one, which is why we use an integrated care model delivering mental and physical health simultaneously for better patient outcomes. We rely on evidence-based treatments for our patients accessing mental health care. We also provide comprehensive sexual and reproductive healthcare services in an evidence-based manner.
The Care Team includes doctors, nurse practitioners, physician assistants, registered nurses, therapists, coaches, health advisors, and other clinicians who work closely together as one team. Whether you’re receiving therapy, getting support for new or ongoing conditions, coordinating in-person care, something else, or all of the above—you won’t have to explain yourself over and over again. And you’ll never waste your time trying to figure out what kind of appointment to book or what kind of doctor you need; all your care happens in one place through one connected team.
No, we’re only available to those 18 and older.
Caraway is currently available in California, Colorado, Connecticut, DC, Illinois, Massachusetts, Michigan, New York, New Jersey, North Carolina, Ohio, Pennsylvania, Texas, Virginia and Washington with more states coming soon!
We can do both! The Care Team can assess and treat many primary care concerns via virtual care. For those services we’re not able to provide virtually, we’ll offer referrals and care coordination. If you’ve got an established primary care doctor, we’re happy to coordinate with them to ensure your care history remains up-to-date and accurate.
When you sign up for Caraway, you can agree to Health Information Exchange Consent (HIE), which gives our Care Team permission to receive and share your medical records with your external providers. You can update this setting at any time in the Privacy Policy section of the app.
Caraway’s Care Team is made up of doctors, nurse practitioners, physician assistants, registered nurses, therapists, and health advisors. When you chat with Caraway, you’re always chatting with a real person, never a bot!
Caraway’s Care Team has expertise in primary care, adolescent and young adult health, gynecology, mental health, therapy, and coaching. Our therapists are trained in evidence-based therapy modalities. The Care Team works as one integrated team to treat all of your needs in one place, and uses an integrated care model to provide medication management for mental health conditions.
Our Care Team of doctors, nurse practitioners, physician assistants, and registered nurses provide care and judgment-free, evidence-based support for the following sexual and reproductive health concerns:
We are here to educate our patients and share evidence-based information on everything from STI testing to emergency contraception to abortion. We will help you navigate the new barriers to care, state by state.
Our Care Team of doctors, nurse practitioners, physician assistants, and registered nurses evaluate, treat, and provide care and support for many conditions, including (but not limited to):
Our Team of therapists and coaches provide care and support for concerns, including but not limited to:
Caraway offers both therapy and coaching. Our coaching offering includes programs focused on mental wellness as well as improving executive functioning skills.
Our therapy model is goal-focused to help you develop tools you can use outside of therapy. We pull from various evidence-based practices that include Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and Acceptance and Commitment Therapy (ACT), and we emphasize building skills that will help you both in the short and long term.
Caraway does not prescribe controlled substances at this time, including benzodiazepines, opiates, and stimulants.
Have you ever wondered if a headache was brought on by stress or your period (or both)? Felt lonely and unsure how to connect back to yourself or with others? Wished you could get quick answers from doctors instead of relying on Google? The Care Team is available and ready to answer any question, big or small. Don’t know where to start? Here are some questions other members have asked:
You can ask us about headaches, stomach pain, sadness, medication, rashes—anything! If the Care Team can’t help via chat, we’ll initiate a phone/video visit immediately, set up a telehealth visit, and/or refer you to in-person care.
Some services are not possible or appropriate for management by our telehealth team. In those cases, we’ll do our best to help you find a different option.
Caraway cannot provide or treat:
Caraway is often available when and in ways that student health is not, whether because they’re closed or don’t have available appointments. Unlike student health, Caraway offers digital services, coordinates with other clinicians, and isn’t just for when you’re sick. Our team provides immediate access for answering health-related questions, managing symptoms, diagnosing and treating many conditions, and educational resources as you navigate your own care at college.
Unlike student health, we are also available after you leave college. If you start therapy, long-term care, or simply find a clinician you like, we will stay with you as you transition out of college and beyond.
Caraway is a full-service virtual healthcare practice providing mental, physical, and reproductive health services via chat, as well as on-demand or scheduled phone and video appointments. We can answer any health-related question, prescribe medicine, order labs and blood work for you, coordinate with other clinicians, teach mental and reproductive health wellness skills, get STI test kits delivered to your address, and more. You can send us a chat through the Caraway app 24/7.
At Caraway, we affirm all gender identities and expressions. We have primary care and mental health providers experienced in working with trans and gender non-conforming individuals, and we are able to offer a variety of healthcare services.
Currently, for individuals looking for Hormone Replacement Therapy (HRT), we can prescribe estrogen and anti-androgens and offer menstrual suppression, but we are unable to prescribe testosterone due to federal restrictions. We can help coordinate referrals to experienced providers in your area for this and other services that require an in-person evaluation.
Yes, our Care Team prescribes medicine and orders labs. You can have medications delivered to you or choose a preferred pharmacy for pick-up. For lab orders, the Care Team will send you to Quest Diagnostics, a different local lab, or send a test kit to your address where applicable.
For ongoing care and for therapy, members can choose a specific clinician to work with based on scheduling and availability.
When you tap Chat Now in the app, you’ll be connected to an available Care Team member, who will work with you to determine the best path to address your health concern.
No, we do not sell any of your information. We’ll only share your medical records with external providers if you decide to do so and have consented to the Health Exchange Information Consent.
We deeply value our role as a trusted care provider and follow all federal and state regulations, including HIPAA (Health Insurance Portability and Accountability Act). Please see Caraway’s Privacy Policy for more.
Central to that promise is safeguarding the privacy of your personal information, and accordingly, there are two consents in the Caraway app. Included are Caraway’s Notice of Privacy Practices and Caraway’s Patient Service Agreement.
You’re also the only one who can decide if your information is shared with other clinicians. For this, there’s a third consent form in the Caraway app called the HIE (Health Information Exchange) consent.
If you want to delete your account, you may, but by law, we’ll need to save your medical record in our system. If you have questions about our privacy policies, you can chat with us directly in the app.
No, you don’t need health insurance to use Caraway. Caraway accepts cash-pay (credit and debit cards) and insurance-pay. Caraway will soon be in-network with Commercial Aetna NY insurance plans. If you have other insurance, you may still use cash-pay to seek care at Caraway and Caraway can provide you with a bill that you can submit to your insurance for possible reimbursement.
If you need prescriptions, labs, or in-person care, we’ll work with you to understand what your insurance covers. If you don’t have insurance, a health advisor will help you understand any costs you may incur.
Caraway membership makes it even easier to connect with our Care Team. Caraway members can receive clinical care over chat, personalized care navigation & support and 24/7 access to an on-call Care Team. The monthly membership is $45/month, and the annual membership is $270/year (a 50% discount!). You can cancel or update your membership at any time.
A Health Advisor can help you decide if a membership is right for you.
At Caraway, we believe in transparent pricing. The cost of your visit will depend on the type of visit you book, if you are paying with insurance or not, and if you are a member. Members receive a 20% discount on all cash-pay visits.
Caraway accepts cash pay (credit or debit card only). Soon, Caraway will be able to bill insurance for visits.
Caraway also charges a membership fee for certain services. Membership provides additional services typically not covered by insurance to Caraway members, including clinical care over chat, personalized care navigation & support and 24/7 access to an on-call Care Team, and can be changed at any time.
